Hunter Bay is open from 9am to 4pm (MST) Monday through Friday and we are available for questions or orders by e-mail, phone, and fax. We respond to email and voice messages frequently during business hours.
Email: info@hunterbay.com
toll free: 800.805.2263 | phone: 406.273.5490 | fax: 406.273.3879
Hunter Bay, LLC | PO Box 825 | Lolo, MT 59847
100% Satisfaction Guarantee:
We guarantee 100% customer satisfaction on all our products and services. If you are dissatisfied, in any way, you may return your order for a hassle free credit or no cost reship. Even if you want to return your order, we will issue a no-questions credit or reship less the cost of shipping. If you need any information or help, our attentive and coffee-savvy service staff are here to help!
Safe & Secure Shopping:
Your credit card transactions with us are 100% safe as our secure server software (SSL) is the industry standard and encrypts all payment information, personal information, credit card number, name, and address when you make a purchase, so that it cannot be read as the information travels over the Internet. If you are uncomfortable placing an order over the internet, you may order by phone or fax. You will receive all of the same notifications you would get if you ordered from our web site, including a confirmation and shipment tracking information.
Payment Methods:
We accept Master Card and Visa credit cards through our secure online payment service. By prior arrangement with our customer service staff, prepayment of orders by personal check is accepted.
Shipping Methods:
Hunter Bay has easy fixed rate shipping charges of $5.95 for orders under 10 pounds and $10.95 for orders at 10 pounds or more anywhere in the USA. Orders are shipped ground service via UPS or USPS. Shipping times will vary by location but average between 2-5 days. In rare weather and holiday instances, shipping may be delayed, prohibited, or not available to your location.
NOTE: Our time line is to receive your order on day one, roast your order on day two and ship your order on day three. We roast-to-order on EVERY order, insuring your coffee is super fresh. This 3-day processing time should be considered in addition to shipping times of 2 to 5 days, giving a total time from when the order was placed to when the order will arrive of 5 to 8 days.
Order Status:
If you provide an email address to Hunter Bay when you place your order, you may receive a shipping confirmation email from the shipping agent – UPS or USPS. In this email, a tracking link should be included so you can monitor the progress of your package. If you are especially concerned about the shipping time for your order, please contact our service staff prior to placing an order.
Product Returns:
Hunter Bay proudly stands behind its coffee, its craftsmanship, and its 100% customer satisfaction guarantee. Should you have a concern about your order, simply contact our service staff within 14 days of the transaction. They will issue a Return Authorization and direct you to return the unused portion of your coffee for further investigation. Our service staff will promptly issue a credit or provide for a reshipment for any coffee of the same purchase value.
Product and Price Changes:
All prices and products are subject to change without notice. Our objective is to offer the superior, rare and unique coffees of the world. If a coffee is no longer available or if its quality declines in any way, it will no longer be listed for sale.
Privacy Statement:
Your privacy is important to Hunter Bay. To better protect your privacy we provide this notice explaining our practices and the choices you can make about the way your information is collected and used: [Hunter Bay’s Privacy Statement]
Terms of Use:
Your use of Hunter Bay’s services is important to Hunter Bay. To better protect your use we provide this notice explaining our terms of use and the choices you can make about your use of Hunter Bay’s services: [Hunter Bay’s Terms of Use]
